If you are using a Windows 7 computer, there is a small change that can cause you to encounter distorted images when exporting with UpSlide (see example below).
When Using a Remote Session or Citrix
This is particularly true if you are using some kind of remote desktop (Citrix or RDP in example).
Rendering in Excel
Rendering in PowerPoint after Export
UpSlide uses the EMF (Enhanced MetaFile) format to present Excel data in PowerPoint and Word. And it seems that this format can be broken for specific configurations resulting in an incorrect ratio when exporting from Excel to Word/Powerpoint.
First make sure that everything is Up to Date in Windows Update (in most cases it's managed by your IT).
Control Panel -> System and Security -> Windows Update
Finally, Microsoft have released a hotfix to solve this issue: Microsoft KB2768741 Hotfix
Please reboot your computer after installing the hotfix.
If you still face the same problem after installing the hotfix, please contact UpSlide support.
If Graphic Drivers is Missing or not Updated
This issue affects Windows 7 and Office 2010, but can also happen with newer versions:
There are issues with the file format used by UpSlide and the default graphic driver issued by Microsoft. This can result in exports looking inaccurate in comparison to the Excel version.
First you'll need to know which graphic card is installed on the computer. There are 3 Manufacturers:
- Intel: https://downloadcenter.intel.com/
- AMD: http://support.amd.com/en-us/download
- Nvidia: http://www.nvidia.fr/Download/index.aspx
HWinfo is a great tool to know everything about the computer: https://www.hwinfo.com/
Once you know the graphic card manufacturer, go to their website in order to download the latest driver available.
In some specific cases drivers are not available from the Graphic Card Manufacturer's website, but only on the Computer Manufacturer website.