Follow

UpSlide Issues with Skype for Business 2016

Skype for Business (previously called Lync 2013) is now part of Office Installation.

Since Lync 2013, Microsoft has added many features and it might be usefull to upgrade Lync 2013 to Skype for Business while keeping an Office 2013 installation.

Problem is, Skype for Business 2016 registers Office 2016 Components on top of the Office 2013 ones. This will break UpSlide link system.

Problem: You are using Office 2013, with Skype for Business installed. When you try to export data with UpSlide, this message appears in Excel: 

When trying to update, you also get this message:

Solution: There are two ways to solve this issue.

First solution: uninstall all office components and reinstall properly Office and install a stand alone version of Skype For Business.

  • Uninstall Office 2013
  • Uninstall Skype for Business 2016
  • Reinstall Office 2013
  • Install Skype for Business Basic "Standalone Client" (available here)


Second solution: Edit the registry to remove the conflicting key.

  • Open Registry Editor with administrator rights (regedit.exe)
  • Go to  HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}
  • Remove the 2.8 Key

  • Restart the Computer.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk